Archives for posts with tag: lessons

When I started my consulting practice more than two years ago, my immersion into social media was, maybe, knee-deep. I wouldn’t have called it that at the time. I had joined LinkedIn in 2003, Facebook in 2004 and Twitter in 2009.

Still, the social web has exploded since then. And so has my insight — although the thing about social media is that it’s easy to feel as if you’re always playing catch up because it’s changing so quickly.

Anyway, about a year ago, I decided to redo my website. I wanted to make it more interactive, to highlight my blog better and to enable posts to be shared easily. It needed a big upgrade with respect to its social presence and capabilities.

The journey has been bumpy and difficult. And it’s not over, yet. But it sure has taught me a lot!

5 lessons I learned by redoing my website . . .

(that I wish I’d known beforehand!)

1. Make sure your programmer and designer listen, well, to what you want and can convert those ideas into action

I definitely should’ve spent more time interviewing former clients of the first designer I hired to make sure his skills and approach would translate into a partnership. He ended up designing the site he wanted. Not the one I wanted. And then kept trying to talk me into it, and told me that others he showed it to had liked it. Ugh. To the team redoing your website, you are the important audience. The project should feel like it completely meets your specs and communicates what you want it to.

2. Check their Twitter feeds and blogs

Find out: Do they communicate on a somewhat similar plane as you? Do they share as frequently as you want your posts Tweeted, Buffered and Pinned? Do they know the kind of tools and plug-ins that are on the cutting edge? Just because a designer or programmer is talented doesn’t mean he or she is going to really understand the way you’re going to use the site and need it to work. If your potential designer/programmer’s social presence clashes with yours, RUN. Tweets with expletives? A dead giveaway (and now I know.)

3. Study up so you know what you want

If I am going to have my house painted, I don’t need to know the best techniques. If I am going to get my taxes done, I am not going to brush up on the latest  regulations. But social is different. Week to week, things change. Tools come on the scene that make things better, easier, prettier. Trends shift in warp speed. This is not the area to outsource completely to a designer or programmer — even a good one. You’ve got to know the tools you want to be able to guide the process and site development so you end up with something close to what you envision. I’m not talking about being a dictator. But I am suggesting you have to a partner if you want to love the final product.

4. Know when to give up

I stayed with my first designer (who brought in a programmer I didn’t know — another big mistake) way too long. I knew he wasn’t getting what I wanted, or more precisely, wasn’t listening to what I wanted. I knew this wasn’t going to be the partnership I needed as tweaks to the site would crop up. I began dreading meetings and phone calls, which were not returned very promptly. I got to the point where I had paid for 3/4 of the job. And still hated it. Why didn’t I just leave earlier? That is my advice to you, if things are sliding steeply down hill… just start over. And get an escape clause in the contract that doesn’t leave you paying for work that didn’t meet your specs. I got out of the last payment, but not before it got ugly, which was unfortunate.

5. People skills matter as much as designing/programming skills

This is social media, for goodness sakes. The person or team you pick to redo your website needs to not just display professional social media skills. They have to display professional social skills, period. This project you are embarking upon is intensely personal, very important to your business, a reflection of you and responsible for driving customers and clients to act and buy. You need someone who totally gets that and can translate it into a site that works for you. And to get that, you need someone dedicated to working with you.

So, my website redesign odyssey is, finally, almost done.

I am thrilled with my new team, Yurich Creative. They did my new logo. They found fonts I love. They made awesome design suggestions. And they took my requests for plug-ins I wanted and the sharing capability I pictured. They didn’t know every tool, but were open to discovering and incorporating things into the design.

Their suggestions clearly showed that my descriptions of how I wanted the site to look and work resonated with them. It was wonderful! Ahhh.

I wish I could’ve made this progress without learning these 5 hard lessons. Some of them might look silly, in hindsight. But I learned. And I think that’s why this go-round went so much more smoothly.

And, hey, all of those hassles did provide a great idea for a blog post. Feel free to share it. I want others to learn from my mishaps, as well. And I would love to hear about your bloopers and triumphs with your own website redo. What lessons would you add to this list?

Most of us readily grasp that we can glean valuable insights from our bosses, mentors or colleagues with more seniority at work in our fields.

Not all of those lessons are good, of course. When we see those folks doing stuff that makes us cringe at the office, that’s plenty powerful!

Still, things we pick up from higher-ups, often, can teach us how to navigate office politics, network effectively or execute on the job.

I spoke to a graduate class in public relations awhile back and talked about learning from people in the workplace who might not be so obvious. I was speaking about a few examples, in particular. Here are three people at work I got to know and why the relationships were so valuable. They all cared, amazingly deeply, about doing a bang-up job.

The friendly lady in the cafeteria

She scooped up more pasta and veggies, and less broth, when serving up soup. And she’d let me know if a dish didn’t really live up to its billing.

When I was pregnant and hungry all the time, she offered to keep a jar of my peanut butter on a shelf in the kitchen and spread it on my toast (since the cafe didn’t stock any.)

She clearly cared about her regulars. She tipped me off if the bean soup I was eyeing had bacon in it. She’d ask, genuinely, how I was. And she laughed. A lot.

Nurture a relationship with her. It will repay itself over and over and over.

Willa was the name of the special lady in our cafeteria. And, may she rest in peace, at her funeral, when she was taken too young, it was clear that hordes of others — in addition to her large, loving  family — knew how really special she was, too.

The Intern

He’s keen. And young. Still green, okay. But, he’s ready to learn. And he almost certainly knows more about software or technology, or many other trends, than I do.

Be friendly. Offer to take him (or her) out for a cup of coffee. Share some tips that might seem old hat to you, but that surely a newbie would welcome. These hungry go-getters can awe us with their gumption, work ethic and eagerness. And insight. And talent.

One of my favorite interns while I was at the Cleveland Plain Dealer, Tom Benning, is now at the Dallas Morning News and broke some big news during the PR crisis recently plaguing the Komen Foundation.

The mailroom guy

At Christmas, I mail cards to six different countries. And our mailroom guy weighed them all for me, so I could use the correct postage. Larry also made sure he got a package — that I was waiting to be hand-delivered from a source, on deadline — to me as soon as it arrived at the front desk.

When I needed to send a check to Australia to our accountants, overnight, he let me write our publishing company a check for the FedEx shipping fee, and send it out that day. At the time, I didn’t have a separate FedEx account. He devised a solution that helped me, and didn’t cost the company anything — right on the spot.

He smiled often. And he got letters to me whether they had my  married, or my professional name, on them. Larry. Rocked.

Inspiration and personal connection can spring from anywhere

What these, and many other workplace interactions have taught me is that life gives us insight about, and from, people in all different ways. It pays to be open to them. Learn from the rich exchanges you have with people everywhere. You might need to draw on a favor, I told the graduate students. I needed several favors from the three folks I mentioned here.

But you’ll also learn as you watch and interact with others about how they do their jobs and navigate their professional realms. So often, there are valuable lessons there about life. Right on the job.

You might think of three, or more, as well. Who did you learn from? And what were the most poignant stories?